Frequently Asked Questions

I submitted an idea/proposal for CNU 21. Has my session or speaker request been accepted?
The committee is reviewing all idea/speaker suggestions. You should have received an email from about your proposal. If you have further questions about the CNU 21 program please direct them to CNU Planning Director, Heather Smith at hsmith at with the subject line "CNU 21 program."

I have an idea for CNU 21. Where do I submit a proposal?
It is not too late to submit ideas! Our CNU 21 Open Innovation call for ideas is now open in the Open Innovation Track. Submissions will be accepted until Feb 3. See for more details.

Where is CNU 21 being held?
CNU 21 will be held at the Grand America Hotel, located at 555 South Main Street, Salt Lake City, Utah, 84111.

Are you providing Continuing Education Credits?
Yes. For more information please click here.

Are you offering scholarships?
Yes. For more information please click here.

Are you offering volunteer postions?
Yes. For more information please click here.

How do I suggest a book for the CNU 21 bookstore?
Click here to suggest book(s) for the CNU 21 bookstore. Please make your suggestions by March 31st. After April 1st, please contact: Josh Clemens, P 801-581-4158,, University Campus Store- University of Utah, 270 S. 1500 E., Salt Lake City, UT 84112

I would like to do a booksigning. How do I proceed?
Please contact the bookstore manager: Josh Clemens, P 801-581-4158,
University Campus Store- University of Utah, 270 S. 1500 E., Salt Lake City, UT 84112.

How do I register?
Registration is now open. Register now ! Registration queries should be directed to: AHI,, 800 788-7077.

What are the accepted forms of payment?
The accepted forms of payment are checks, wire transfer, and credit cards (Visa, Mastercard, American Express, Diners). Registrations must be accompanied by payment. Forms received without payment will not be processed. Funds must be in U.S. Dollars. Checks should be made payable to CNU. (For accounting purposes, the CNU Federal Tax ID number is 65-0483737.)

What is the early bird deadline?
The deadline for early registration is April 24, 2013 11:59 PM EST.

When will I receive my registration confirmation?
All registrations will receive confirmation by e-mail within 5 business days. If you do not provide an e-mail address, a written confirmation will be mailed.
Online registrations will receive an email confirmation upon completion of their registration. Email confirmations will be sent to the email addressed used to set-up the online account.

Is on-site registration available?
Yes, on-site registration will be available, although attendees are strongly encouraged to register in advance. Not only do you save money by registering early, but some tours might be sold out, and we cannot guarantee that registrations received between May 27 and May 29, 2013 will be processed or confirmed prior to the conference.
Onsite registration hours will be announced shortly.

Where do I get my badge and tickets?
Paid sessions and some social events require tickets that will be distributed along with your badge at the conference registration desk. Name badges are required for admission to all sessions.

Where will the registration desk be?
The registration desk will be located at the Grand America Hotel in Salt Lake City.

Do you have one-day registration available?
Yes. Please check the registration pricing.

Can I attend the conference if I'm not a CNU member?
Yes, you can, although CNU members receive discounts on registration.

How do I get the member discount?
To qualify for the member registration price, your CNU membership must be valid until July 2013.
If you are not a member and would like to become one, click here for membership information and to join online. Please allow 7 working days for the membership information to be shared with the registration company. You also have the option to add membership onto your CNU 21 registration when you register online.

Is there a student price?
Special student pricing is available. To qualify for student registration, a valid student ID or class registration must be provided.

What about substitutions, cancellations and refunds?
Substitutions for Conference Registration are accepted at any time without penalty but must be made in writing. Registration fees will be refunded less a $100.00 administration charge, if a refund request is received in writing before April 24, 2013. No refunds for registration fees will be issued for requests received after April 14, 2013, and the participant or sponsoring organization will be responsible for the fee.
All substitutions and cancellation requests must be made in writing and sent to AHI at

What about people with special needs?
If you have special needs and require accommodation, please fax a written description of your requirements to 510-633-4101 or email Sandrine Milanello by April 30, 2013. Should you require special hotel accommodations, please notify the hotel when making your hotel reservation.